Direction: In the question below are given a statement followed by two courses of action numbered I and II. A course of action is a step or administrative decision to be taken for improvement, follow-up or further action in regard to the problem, policy, etc. On the basis of the information given in the statement to be true, then decide which of the suggested courses of action logically follow(s) for pursuing.

Statement: The management of XYZ Ltd has been at the receiving end of constant complaints from its employees about the HR department. The management is concerned that poor HR management will likely spread to impact all levels of the company causing issues such as employee conflict, poor team building, personality conflicts among many others.

Which of the following statements is/are a viable course of action to tackle the problem?

I. Replacing the HR personnel with an HR management software.

II. Develop an effective training program for HR which includes guidance on the company's interdepartmental communications improvement.