Context: A new student grievance redressal platform, "e-Samadhan", is being launched by the University Grants Commission (UGC). The platform, which will be operational next week, will address all the students' problems online.

E-Samadhan Portal

• It is a new student grievance redressal platform.

• It is launched by University Grants Commission (UGC).

• Aim: To address all the students' problems online.

• The portal is one-stop solution for all grievances.

• All other existing portals and helplines will be merged with it except for the anti-ragging helpline.

• The users can register their complaints on the portal by following a simple procedure using their email id or by placing a call on the toll-free number.

• UGC has also set definite timelines for addressing the grievances.

• For student-related matters, the deadline has been fixed at 10 working days.

• For teaching and non-teaching issues, the issue needs to be addressed within 15 days.

• For any matter related to the university or college, a maximum time limit of 20 days is allowed.

Benefits

• It will be easier to track the progress of the complaints due to proper documentation and docket numbers.

• It would help to identify the institutions which are not responding to the grievances to take stringent measures by the Commission.

• It will ensure transparency, prevent unfair practices in Higher Education Institutions and provides a time-bound mechanism for redressal of grievances.