Read the paragraph below and answer the following questions.  

Fran began her job as supervisor of the training department of a metro bank and trust company almost 4 years ago. She was generally pleased with the 4 trainers and one secretary in her unit. Fran took pride in her ability to create a high morale and high-performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them.   One day, Fran’s secretary, Judy, knocked on Fran’s door and asked to see her. Fran liked Judy and considered Judy to be one of her stars. In an effort to develop Judy’s talents and abilities, Fran had gone out of her way to give Judy special assignments. By now, Judy worked more as an administrative side than as a secretary. 

It was clear that Judy was upset about something as she seated herself in the chair next to Fran’s desk. Slowly, Judy placed a job posting application form in front of Fran. She would not look Fran in the eyes. Fran was surprised, to say the least. As far as Fran knew, Judy liked both her job and working in the training department. In turn, everyone in the department liked and respected Judy.   Fran looked over the form and said casually, “so you want to post for the executive secretary job in the branch management division.” “Could I ask you for some additional information, Judy? I am kind of surprised.” Judy looked up and said, “I noticed in last week’s job posting that the executive secretary position is graded as a 14. Now that’s 2 grades higher than my job.” “You know my friend Mary Johnson works over there. She told me that half the time the secretary sits around doing nothing.” Judy continued, gathering some anger in her look and resentment in her voice. “Look, Fran, you know how hard I work, how hard we all work, around here. I mean, I’m always busy. I don’t see why I should work in a job graded at a 12 and work twice as hard and yet not be paid the same as that secretary. The job requirements for the job are just a little higher than mine, and the merit raises you gave me last month hardly helped at all.”

Fran listened; then she replied: “It sounds to me, Judy, that you are feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up things as they are. Am I right?” Judy nodded her head in agreement. Fran knew, though, that the metro job evaluation system was up to date and that the executive secretary position to which Judy referred did require additional background experience, skills and responsibilities beyond what was needed in Judy’s current job. Because her secretary was such a good employee and a nice person, Fran was quite concerned. She felt strongly that moving to the executive secretary job would not be what Judy really wanted, and she hated to lose Judy, especially if her decision was based on faulty reasoning and the move would not be good for her. 

(2 Markers)