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Given below the data about three employees of a call center named ZINTOCA. In the given table, data about calls received by them, calls selected for further lead and calls finally received is given:
A B C
Initial calls(% out of total calls) 40% 30% 30%
Lead calls (% out of initial calls) 80% x% 88%
Final received calls(% out of lead calls) 90% 80% y%
Find the ratio of number of lead calls made by A to the number of initial calls by B.
15 : 13
16 : 13
16 : 15
17 : 13
None of the above
- Start by considering the total number of calls as 100% to calculate based on given percentages.
- Employee A receives 40% of the total calls.
- Employee B receives 30% of the total calls.
- Employee A converts 80% of his initial calls into lead calls.
- For A, lead calls are 80% of 40%, which is 32% of total calls.
- The task is to find the ratio of these lead calls by A to the initial calls received by B.
- Employee B's initial calls are 30% of total calls.
- Required ratio = Lead calls by A : Initial calls by B = 32% : 30%.
- This simplifies to 16 : 15.
Correct Answer: Option 3, 16 : 15
By: Parvesh Mehta ProfileResourcesReport error
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