A consumer court in Pune slapped a ?55,000 fine on a reputed online food-delivery company along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery cpmpany for ‘hurting religious sentiments’. Identify the right of consumers being violated in the given case.
Right to be heard
Incorrect AnswerRight to seek redressal
Incorrect AnswerRight to choose
Correct AnswerRight to safety
Incorrect AnswerExplanation:
- Option 1: Right to be heard
This means consumers have the right to voice their complaints and be listened to by the sellers or service providers.
- Option 2: Right to seek redressal
This allows consumers to get legal remedy in case their rights are violated or if they suffer due to faulty products/services.
- Option 3: Right to choose
This right ensures that consumers get access to a variety of goods and services at competitive prices. In this case, the consumer's right to choose vegetarian food was violated when he received non-vegetarian food instead, not once but twice.
- Option 4: Right to safety
This is about being protected against goods and services that are hazardous to health or life.
Correct Answer: Option 3 - Right to choose.
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By: santosh