Union Minister of State Dr Jitendra Singh has launched Grievance Redressal Assessment and Index (GRAI) 2023 on 18 November 2024. Index Is Based On Four Dimensions And 11 Indicators Assessing Grievance Redressal Mechanism Adopted By The Central Ministries And Departments

• Grievance Redressal Assessment and Index (GRAI) was conceptualized and designed by the Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India based on the recommendation of Parliamentary Standing Committee of Ministry of Personnel, Public Grievances and Pensions.
• The main objective is to present organigation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding grievance redressal mechanism.
• The first edition of GRAI 2022 was released on 21 June 2023.

As part of GRAI, Ministries and Departments are grouped in three groups based  on the number of grievances registered in calendar year 2023 at CPGRAMS viz.

Department of Agriculture and Farmers Welfare, O/o the Comptroller & Auditor General of India and Department of Investment & Public Asset Management have topped the rankings in Group A, B and C respectively.

The GRAI 2023 report presents a clear roadmap with an advisory for the Ministries and Departments to leverage CPGRAMS and its features like IGMS 2.0, TreeDashboard, etc., to enhance grievance redressal.