E-Governance in Rajasthan :
The concept of e-Governance :
E-Governance means governance using electronic tools whereby the government offers services and information to the public. It involves the creation of system; integrating technology with administrative processes; human resources and dispensing information and services faster to the citizens. e-Governance offers a number of advantages for the government as well as public.
e-Governance Vision for Rajasthan :
E-governance is a way for governments to leverage the Information and Communication Technologies (ICT) to provide people with convenient access and better quality of government information and services and to provide greater opportunities to participate in democratic institutions and processes. The Government of Rajasthan appreciates that a well articulated, realistically achievable vision is the starting point for a comprehensive approach towards implementing eGovernance. A clearly articulated vision statement motivates the stake holders to work towards the achievement of common goals in a focused manner.
- Use e-Governance as a tool for improving Governance and employment opportunities: Use of ICT will facilitate the improvement in monitoring and implementing various welfare schemes while increasing the accountability and transparency in government. Moreover, employment opportunities for entrepreneurs would be generated through the establishment of CSC’s and kiosks.
- Improve the quality of life of citizens: e-Governance would help in attaining this objective through the provision of citizen centric service delivery thereby providing better turnaround times and convenience in demanding and availing services.
- Leverage IT to empower masses and promote equitable development thereby eliminating the socio-economic divide: ICT offers a compelling tool for the government to empower the masses by decreasing the time and cost required for demanding and availing services. Mechanisms like citizen feedback, grievance handling systems, provision for citizen forums on the web portal and increasing the number and breadth of access channels are some means of attaining this objective. In line with the above vision, Government of Rajasthan has made 'e-governance' as one of its prime agendas since the past few years and designed proactive strategies for its effective implementation.
e-Governance Strategy :
The state of Rajasthan would benefit greatly from an overall enterprise IT strategy for achieving the collective business objectives of its departments. An IT Strategy that is based on an overarching business strategy rather than separate, unaligned individual department strategies would allow executive department agencies, constitutional offices, the Legislature and the judicial branch to focus their energies and resources to enhance value and introduce cost-effective operations throughout the government. Such a strategy is essential to create synergy and achieve an alignment between the state’s IT investments and its desired service outcomes for citizens and businesses. In order to fructify its vision, the Government of Rajasthan needs to focus on the following four elements: • Customers • Services • Delivery Channels • Performance measures.
Institutional Structure :
Project e-Governance Mission Team (PeMT) : To provide support to the Departments for carrying out the e-Governance projects.
State e-Governance Council (Task Force) : To provide leadership and vision for the State e-Government Plan. Headed by the Chief Minister State Apex Committee (Empowered Committee) : To provide strategy to achieve policy direction and oversee the State e-Governance program & ensure
State e-Governance Mission Team (SeMT) : To provide overall direction, standardization and consistency, resolve issues and assisting PeMTs.
Lok Mitra Project in Rajasthan :
The Lok Mitra is basically an urban centric project with thrust on utility payments. It is a participative operational model project having various stakeholders like District Administration, Departments, GoI organizations like BSNL and financial institutions. The first Lok Mitra Center was launched in 2002 in Jaipur and subsequently three more counters were made operational in the same year. These centers are owned and managed by Department of IT & C and the financial management is being done by RajCOMP. Presently different utility services are being provided from Lok Mitra.
’Developed Housing and Recovery Software for the Board’ :
It is a real time system where online computer generated receipt is used to the allottee for the amount deposited by him. The Software is being operated in single user mode at each Circle office of the Board.