E-Daakhil portal to revolutionise grievances redressal machanism

Launched with the aim to streamline the entire grievances redressal system, the E-Daakhil portal would provide much needed respite to consumers and provide them a speedy remedial platform in Punjab with its seamless and synergised mechanism.

E-Daakhil has been developed under the new Consumer Protection Act 2019 envisages filling of consumer disputes electronically to Consumer Dispute Redressal Commission.

This portal will provide online E-filling of the consumer dispute to the State Commission or any of the 20 District Commissions in the state. Requisite fee, variable upon the disputes & calculated automatically, can be paid both offline and online mediums. 

The day to day proceedings of the case can be followed online and regular updates on the status of the case will be sent through SMS to the concerned parties. First Appeal, Revision Petition, Rejoinder can be filed through the portal itself. --''While filing the complaint, if there is any discrepancy found in the complaint or document to be uploaded with the complaint, the same shall be intimated and the consumer can file the updated version of the complaint all e-commerce transactions, Product liability and misleading advertisements will fall under the ambit of this Act.