Context: Recently, Jammu and Kashmir Lieutenant-Governor (L-G) launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).
About System

• Grievance redressal mechanism: JK-IGRAMS will be an effective grievance redressal mechanism which is the most important component of a well-governed responsive administration.
• Decentralisation: The revamped system will decentralise handling and redressal of public grievances by making district collectors and deputy commissioners the primary level of receiving, disposing and monitoring grievances.
• Coverage: The system is being launched on a pilot basis in three districts  Jammu, Srinagar, and Reasi and will gradually be rolled out in the remaining districts by October 2. 

Features of the initiative

• Update: It will be available round the clock with applicant OTP authentication, acknowledgement to the applicant at each stage. There will be a minute by a minute status update of the grievances on the portal.
• Dedicated call centres: The system will have dedicated call centres and the complaints and their status can be monitored online. The maximum time for compliant redressal has been set at 15 days
• First online grievance management system: it the first online grievance management system in the country which is linked to the central government (at the top level) and districts, tehsils and blocks (at the bottom level).

Significance

• It will provide an accountability administration to all the citizens of J&K.
• It will make the existing mechanism more robust and efficient.
• It will create an interface with the public and focus on governance issues in the Union Territory.

Recent Initiatives

• The government also announced the ‘Back to Village’ campaign, wherein officers will visit villages and address public grievances.

About Back to Village Programme

• It is a first-of-its kind initiative of the union territory of Jammu & Kashmir.
• It is aimed to involve the people of the state and government officials in a joint effort to deliver the mission of equitable development.
• It focuses on reaching out to the people at the grassroots level to create in the rural masses an earnest desire for decent standard of living.
• The programme is aimed at energizing Panchayats and directing development efforts in rural areas through community participation.
• It has been conceived with the objective of ensuring that developmental initiatives are built on the feedback and cooperation of the people.
• Three Pillars: The three pillars will be the redressal of public grievances (Jan Sunvaiyee), public service delivery (Adhikar Abhiyan) and the delivery of development at Gram Panchayat level (Unat Gram Abhiyan).

Additional Information
About CPGRAMS  

• Centralised Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). 
• CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24×7) basis to Ministries/Departments/Organisations who scrutinise and take action for speedy and favourable redress of these grievances. 
• Tracking grievances is also facilitated on the portal through the system generated unique registration number.