Chief Minister launched helpline, Mukhya Mantri Seva Sankalp Helpline 1100 for grievance redressal :

1. Chief Minister Jai Ram Thakur today launched the Mukhya Mantri Seva Sankalp Helpline 1100 on the occasion of Prime Minister Narendra Modi’s birthday for the time-bound redressal of public grievances using latest technologies.

2. The Jan Manch, a project of the state government, the launch of the helpline was part of the government's effort to redress the problems and grievances of general public in a time-bound manner. “The Jan Manch has redressed over 35,000 public grievances so far and people can now dial 1100 for the same

3. The state Information Technology Department had incorporated the best practices of the helpline of three states to offer best services to people of Himachal Pradesh. People could also register their complaints online and also monitor progress.

4. 56 departments had been involved in the helpline with the assistance of geo-mapping and geo-tagging. This would also help in making the whole procedure paperless and lessen the footfall in government offices.

e – Governance Projects :

Lok Mitra Kendras :

The Government of India has approved a Common Service Centres (CSCs) scheme for providing support for establishing 100,000+ Common Service Centres across 600,000+ villages in India. The objective is to develop a platform that can enable Government, private and social sector organizations to align their social and commercial goals, especially for the benefit of the rural population in the remotest corners of the country through a combination of IT-based as well as non-IT-based services. This scheme is being extended through two private companies i.e. Zoom Developers in Kangra & Terasoft & GNG in Mandi/ Shimla division. The agreement has been signed with these companies. Himachal has the distinction of one of few states in the country where this scheme has started.

Telemedicine :

Telemedicine was implemented in the state to improve the health services of the State by providing access of Medical Specialists/ experts from PGI/ IGMC to common man even at PHC/CHC level remotely. 20 remote locations to be connected to IGMC Shimla which will be further connected to PGI Chandigarh. Himachal Pradesh is a sparsely populated State with difficult topographical and climatic conditions. The people have to travel large distances on foot or by road to reach the appropriate level of administration to get their jobs done. IGMC Shimla is the only referral hospital and medical institution in Himachal Pradesh. Thus Telemedicine has been a great help in providing the services of Medical Specialists at IGMC/ PGI to the PHCs/ CHCs in the rural areas. 

Agriculture Resource Information Systems and Networking (AGRISNET) :

Department of Agriculture & Co-operation, Ministry of Agriculture, Government of India has decided to launch a Central Sector Scheme titled, “Strengthening / Promoting Agricultural Informatics & Communications” of which one component is AGRISNET. The portal provides the end users with the ability to access services through an online platform at their door-step.