Haryana government launched Auto Appeal Software (AAS) for automatic filing of appeals in the cases of nondelivery of services on time.

If a service is not delivered within a stipulated time period and that work comes under the purview of the Right to Service Act, then the application under the AAS will go to the appellate authority. If the work is still pending, then the application will go to the higher authority. If work remains pending at both levels, then the application will come to the Right to Service Commission.

AAS is a good start but right now, there is a lack of awareness among people regarding it. Therefore, there is a need to create awareness by running a campaign that the solution to their problems can be found sitting at home. At present, of the 546 notified services offered by 38 organisations of 31 departments, a total of 277 services are being provided online through Antyodaya Saral Portal while 269 services are being provided offline