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Diffusion of routine information takes place through
Downward Communication
Horizontal Communication
External Communication
When leaders and managers share information with lower-level employees, it is called downward, or top-down, communication. While downward communication may sometimes invite a response, it is usually one-directional rather than reciprocal–the higher-level communicator does not invite or expect a response from the lower-level recipient.
Examples of downward communication include explaining an organization’s mission and strategy or explaining the organizational vision. Effective downward communication gives employees a clear understanding of the message they have received. Whether informative or persuasive, effective downward communication results in the recipients taking action or otherwise behaving in accord with the communicators’ expectation.
In the workplace, directives from managers to employees are the most basic form of downward communication. These can be written manuals, handbooks, memos, and policies, or oral presentations. Another example of downward communication is a board of directors instructing management to take a specific action.
By: lavanya loomba ProfileResourcesReport error
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