The following is are the key components of a business process Re engineering programme ........

Management ( Phase -I & II) Human Resource Development

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The following is (are) the key components of a business process Re-engineering programme?

Product development

Service delivery

Customer satisfaction

All of the above

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Explanation:

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer.