Kerala has topped the rankings among major States in the National e-services Delivery Assessment conducted by Department of Administrative Reforms & Public Grievances (DARPG). The State ranked first in the category of State portal- single window access to information and service links. 

• The report was released on June 13, 2022. NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.
• DARPG embarked on the second edition of NeSDA study in January 2021.