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E-government is the use of information and communication technology (ICT) to promote more efficient and cost-effective government, more convenient government services, greater public access to information, and more government accountability to citizens . It goes beyond providing provision of online services and also, covers the use of IT for strategic planning and reaching government’s development goals.
It is a way by which governments use the new technologies to provide people with more convenient and reliable access to government information and services, to improve the quality of the services and also, providing greater opportunities to participate in democratic institutions and processes. “E-Government provides with some tremendous opportunities to move forward in the 21st century with better quality, cost-effective, government services and a better relationship between citizens and their government.”
The application of information technology and communication for the purpose of governance is commonly known as e-governance. Through e-governance, information can be distributed to the public in a transparent manner.
Electronic governance or e-governance implies government functioning with the application of ICT (Information and Communications Technology). Hence e-Governance is basically a move towards SMART governance implying: simple, moral, accountable, responsive and transparent governance.
Electronic governance or e-governance is adopted by countries across the world. In a fast-growing and demanding economy like India, e-governance has become essential. The rapid growth of digitalisation has led to many governments across the globe to introduce and incorporate technology into governmental processes. Electronic governance or e-governance can be defined as the usage of Information and Communication Technology (ICT) by the government to provide and facilitate government services, exchange of information, communication transactions and integration of various standalone systems and services.
In other words, it is the use of technology to perform government activities and achieve the objectives of governance. Through e-governance, government services are made available to citizens and businesses in a convenient, efficient and transparent manner. Examples of e-governance include Digital India initiative, National Portal of India, Prime Minister of India portal, Aadhaar, filing and payment of taxes online, digital land management systems, Common Entrance Test etc.
Types of interactions in e-Governance:
e-Governance can take place in four major types of interactions, apart from the processes and interactions in the back-office, within the government framework:
There are 4 kinds of interactions in e-governance, namely:
Government to Government (G2G)
Information is exchanged within the government i.e., either, between the central government, state government and local governments or between different branches of the same government.
Government to Citizen (G2C)
The citizens have a platform through which they can interact with the government and get access to the variety of public services offered by the Government.
Government to Businesses(G2B)
The businesses are able to interact with the government seamlessly with respect to the services of the government offered to businesses
The interaction between the government and its employees occurs in an efficient and speedy manner.
Objectives of e-Governance
The objectives of e-governance can be listed down as given below:
While e-governance provides the advantages of convenience, efficiency and transparency, it also has problems associated with it. They are as follows:
e-Governance in the Indian context
e-Governance in India is a recently developed concept. The launch of National Satellite-Based Computer Network (NICENET) in 1987 and subsequent launch of the District Information System of the National Informatics Centre (DISNIC) programme to computerise all district offices in the country for which free hardware and software was offered to the State Governments provided the requisite impetus for e-governance.
e-Governance thereafter developed with the growth of technology. Today, there are a large number of e-Governance initiatives, both at the Union and State levels. In 2006, the National e-Governance Plan (NeGP) was formulated by the Department of Electronics and Information Technology and Department of Administrative Reforms and Public Grievances that aims at making all government services accessible to the common man, ensure efficiency, transparency and reliability of such services at affordable costs to realise the basic needs of the common man.
The NeGP has enabled many e-governance initiatives like:
Digital India was launched in 2015 to empower the country digitally. Its main components are:
In addition to the above, State level e-governance initiatives include:
e-Governance Portal of India
The Indian e-governance portal is https://nceg.gov.in. On this portal, one can get comprehensive information regarding the National Conference on e-Governance and reports on earlier conferences.
Additionally, the portal provides links to the following important pages:
Steps taken to promote e-governance in India are as follows:
By: Vikas Goyal ProfileResourcesReport error
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