Context: In a huge endorsement of its highly conducive business ecosystem and transparent and inclusive service delivery mechanism, Kerala has emerged as the country leader in two categories of business-centric reforms and seven categories of citizen-centric reforms in the ranking of the Union Ministry of Commerce and Industry.

• The state leveraged digital tools and policy reforms to enhance efficiency and responsiveness across multiple sectors.

Announcement

• Kerala emerged as a top performer in two business-centric and seven citizen-centric reform categories in rankings by the Union Ministry of Commerce and Industry.

• Kerala’s Industries Minister, P. Rajeeve, received the Business Reforms Action Plan 2022 (BRAP 22) award from Union Minister of Commerce, Piyush Goyal.

Business-Centric Reforms:

• Kerala excelled in two key business reforms:

• Facilitating utility permits for businesses.

• Improving the ease of paying taxes.

• Citizen-Centric Reforms:

• Kerala was recognized for top achievements in seven areas, including:

• Online single window system.

• Simplifying certificate issuance by Urban Local Bodies (ULBs) and the Department of Revenue.

• Utility permit facilitation.

• Public distribution system (Department of Food and Civil Supplies).

• Transport sector improvements.

• Employment exchange management.

• Positive Feedback

• Kerala received over 95% positive feedback from businesses, recognizing improvements in these nine reform areas.

• Technological Advancements

• The State upgraded service delivery using digital tools and cutting-edge technology, contributing to its success.