Government Notifies new “Electricity (Rights of Consumers) Rules, 2020” to give consumers the right to 24×7 supply

The Union Power Ministry has framed the new ‘Electricity (Rights of Consumers) Rules, 2020, which shall empower the consumers of electricity and give them right to get the reliable services and quality electricity.
The new Electricity (Rights of Consumers) Rules, 2020, was notified by the Minister of State (Independent Charge) for Power and New and Renewable Energy, R K Singh on 21 December 2020.
These rules provide for Rights of consumers and Obligations of Distribution licensees.
Some key areas covered under the rule includes release of new connection and modification in existing connection, metering arrangement, Billing and Payment among others.
The distribution licensee shall supply 24×7 power to all consumers. However, the Commission may specify lower hours of supply for some categories of consumers like agriculture.