Bank of Baroda tops EASE 2.0 Index by IBA

Bank of Baroda has topped the EASE Banking Reforms Index 2.0. State Bank of India and erstwhile Oriental Bank of Commerce are second and third respectively.
EASE (Enhanced Access and Service Excellence) reform index is prepared by the Indian Banking Association (IBA).
The Index measures the performance of the Public Sector Bank on more than 120 objective metrics based on six themes. The aim of this index is to bring fruitful change in the PSBs by brining in healthy competition among these PSBs and by encouraging them to learn from each other.
The six theme of EASE 2.0 are- ‘Responsible Banking’, ‘Customer Responsiveness’, ‘Credit off-take’, ‘Governance and HR’, ‘PSBs as Udyamimitra for MSMEs’, and ‘Deepening Financial Inclusion and Digitalisation.