Centre launched Feedback Call Centre on COVID-19 Public Grievances

Union Minister of State (MoS) for Personnel, PG and Pensions Dr. Jitendra Singh launched the Feedback Call Centres on Public Grievances on 15 June. Recently, the Department of Administrative Reforms and Public Grievances (DARPG) reached the milestone of redressing one lakh COVID-19 Public Grievances.
DARPG collaborated with Bharat Sanchar Nigam Limited (BSNL) to operationalize Feed Back Call Centers in Bhubaneshwar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1406 call centre operators.
The Feedback Call Centres will get feedback from individual citizens on citizen satisfaction on 1.28 lakh COVID-19 Public Grievances that were filed on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for the period 30 March to 30 May 2020.
Training on the feedback questionnaires that are necessary to call centre operators has been completed on 9-10 June 2020.
Feedback call-centres will operate in many Indian languages including Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani.