Explanation:

Citizen's Charter is a document which represents a systematic effort to focus on the commitment of the organisation towards its citizens in respect of standard of services, information, choice and consultation, non-discrimination and accessibility, grievance redressal, courtesy and value for money. This also includes expectations of the organisation from the citizen for fulfilling the commitment of the orgaanisation.

Citizen;s Charter is not legally enforceable and therefore non-justiciable. However, it is a tool for facilitating the delivery of services to citizens with specified standards, quality and time frame with ncommitments feom organisation and its clients

Citizen includes all stakeholders i.e citizens, customers, clients, users, beneficiaries, ministry/dept/organisation, stae govt., UT govt., etc.

Role of Department of Administrative Reforms and Public Grievances in Citizens Charter Initiative is to coordinate efforts to formulate and operationalise such a charter. It provides guidelines for formulation and implementation of the Charter as well as their evaluation.