• The Reserve Bank of India (RBI) has come up with a review of operations of White Label ATMs (WLAs) in the country.

Important highlights of guidelines:

• The WLA Operators to buy wholesale cash, above a threshold of 1 lakh pieces (and in multiples thereof) of any denomination, directly from the Reserve Bank (Issue Offices) and Currency Chests against full payment.
• The operators to source cash from any scheduled bank, including Cooperative Banks and Regional Rural Banks.
• The operators to offer bill payment and Interoperable Cash Deposit services, subject to technical feasibility and certification by National Payments Corporation of India (NPCI).
• The display advertisements pertaining to non-financial products / services anywhere within the WLA premises, including the WLA screen, except the main signboard. However, it shall be ensured that the advertisements running on the screen disappear once the customer commences a transaction.
• Banks to issue co-branded ATM cards in partnership with the authorised WLA Operators and may extend the benefit of ‘on-us’ transactions to their WLAs as well.
• All guidelines, safeguards, standards and control measures applicable to banks relating to currency handling, and cyber-security framework for ATMs, shall also be applicable to the WLA Operators.

White label-ATM:

• White Label ATMs (WLA) are very similar to ATMs in most of the process. However, acceptance of cash deposits at the WLAs is not permitted at present.
•  At the White Label ATMs, we will not come across bank logo like that of SBI or ICICI Bank or any other scheduled bank. The logo displayed on the ATM machine will have the logo pertaining to WLA Operator instead of a bank.
• Individuals can use their ATM-cum debit cards, credit cards and open prepaid cards which are permitted to for cash withdrawal issued by banks. 
• One can also lodge complaint regarding failed or disputed transactions as the WLAs, will display all the contact number of officials/toll-free numbers/ helpline numbers.
• Cash Management will be the responsibility of the Sponsor Bank, who can make necessary arrangements with other banks for servicing cash requirements at various places.
• The Grievance Redressal Mechanism procedure will be the same as that available to users of banks' ATMs for failed/disputed transactions.
• Individuals can use WLA for cash withdrawal, to make payments, mini statement, change of PIN and issuance of the cheque book.