• E-governance is the application of ICT in government functioning to bring in SMART governance implying: simple, moral, accountable, responsive and transparent governance.
• E-governance is used in a broad sense involving the use of ICTs in public administration (both within the government and its external interactions) where the sovereign is involved as a party.

E-governance is about utilization of power of new technology :-

• Initiatives by government like National optical fibre network, Digital India, Aadhar card, DISHA etc focus much on the technological aspect and digitization and less on governance. Participative and decentralised decision making is missing as the programmes initiated by government mostly follow top down approach.
• E-RTI focused upon e-filing of RTI’s making it a quick and efficient process .But ithere has less focus on redressal of public grievances.
• The networks like E-SWAN in states have been commended for connecting all government departments to websites. But websites are not uploaded regularly and this defeats the purpose of transparency,openness and accountability in governance.
• Similarly national judicial data grid has not reduced pendency of cases.
• Due to low digital literacy the real benefits of the initiatives do not reach the common man.
• Lack of matured technicians: There is lack of matured technicians in the country who can advice the government on technical grounds. A good technician will not only help the government to reduce the cost of installation, but will also be able to handle the technical problems easily. 
• Lack of qualified administrators: There is a lack of qualified administrators in the country, who are not very techno-friendly.

E-governance is much about the critical importance of the use value of information:-

• Economic Survey in last two years used the information from various sources such as railway booking, GSTN returns, property tax returns, GIS Mapping etc. for conducting bigdata analytics to suggest new policy prescriptions.
• It has been found that where ever enabling infrastcuture has been provided E-governance has shown good results for instance Telangana government’s right to clearance act, Shram Suvidha portal ( labour reforms ), PRAGATI platform ( for cooperative federalism ), gov.in( participatory governance ).

Way forward:-

• In the absence of judicial reforms, periodic updation of citizen charter, adminstrative reforms in terms of business process restructuring ( 2nd ARC ), the E-governance will merely remain “E” without governace.
• Government should adopt various other effective projects and initiatives to eradicate ICT 
  illiteracy and emphasize on the need of digitalization. 
• An initiation towards setting up of number of computer centers and kiosks is needed and also 
  training to people by setting up IT training centers in various parts of cities and villages is 
  This will help in building an information based society.
• The government should launch various awareness programs, which will help people to know 
  the benefits of E-governance and will motivate them to accept the change. 
• Government should encourage technology rich countries and companies to invest in the Indian 
• Infrastructure is a crucial part of any country’s development. So, the government should work 
  on improving ICT infrastructure by providing Electricity and good Internet connection. 
• Strategic framework for implementation of E-governance is needed.
• It is important for the government to create a trust factor among the citizens by being consistent in taking feedback and undertaking corrective actions for the deviations.
• Another important suggestion for the government is to hire highly professional technicians 
  who can easily curb any technical issue and keep the system updated. 
• A support from the other political parties is also required to infuse E-governance in the system.