Explanation:

Only statements 1&2 are correct.

• Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
• Centralized Public Grievances Redress and Monitoring System (CPGRAM) is an online web-enabled system developed by the National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with the Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG) (under Ministry of Personnel, Public Grievances & Pensions).

Hence option 2nd is correct.