Smart Policing Index 2021

Security Issues Security Agencies

20-Nov-21

Context: According to findings of a nationwide survey conducted by independent think-tank Indian Police Foundation under its recently released report Smart Policing Index 2021.

Background

The study had a total sample size of 1,61,192 people, with 64% of respondents coming in over the internet and 36% via face-to-face, telephonic interviews, and other paper-based data collection techniques.

Key Findings

As per the conclusions of a countrywide assessment undertaken by independent think-tank Indian Police Foundation, BIHAR has the worst overall policing, followed by Uttar Pradesh.
The motive of the IPF Smart Policing Index is to determine public opinion on the quality of policing in India as well as public faith in the police.
When compared to those in the north, southern states and several in the Northeast did higher on most policing indices.
The top five states in the 'IPF Smart Policing Index 2021' are Andhra Pradesh (8.11), Telangana (8.10), Assam (7.89), Kerala (7.53), and Sikkim (7.18).
The five states at the bottom of the list, on the other hand, were Punjab (6.07), Jharkhand (6.07), Chhattisgarh (5.93), Uttar Pradesh (5.81), and Bihar (6.07).

?SMART Policing Index

The purpose of the IPF survey was to gather information on citizens’ perceptions about the impact of the SMART policing initiative.
Indian Police Foundation (IPF) is a Delhi-based think tank set up by eminent citizens including serving and retired police officers, civil servants, academics and lawyers etc – for each individual state or Union territory.
The SMART Scores are a measure of one to ten that indicate levels of customer 's satisfaction, with ten representing the highest degree of satisfaction.

The survey had 10 sets of questionnaires, which included

Six indices of “Competence-Based Indicators” dealing with issues such as police sensitivity, accessibility, responsiveness and technology adoption among others;
Three indices of “Value-Based indicators” dealing with integrity of the police; and
One index of “Trust”.

The SMART scores are set on a scale of 1 to10 and are indicative of the levels of citizen satisfaction, a score of 10 being the highest level of satisfaction.

Additional Information