Consider the following statements about Online Consumer Mediation Centre ndash 1 It a...........

Indian Polity Judiciary

Consider the following statements about Online Consumer Mediation Centre –

1. It aims to provide state-of-the-art infrastructure for resolving consumer disputes both through physical as well as online mediation.

2. It is an innovative tool that affords consumer better access to justice.

3. It provides opportunities to businesses to maintain good customer relations.

Which of the statement given above is / are correct?

1, 2 and 3

1 and 2 only

2 and 3 only

1 and 3 only

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Explanation:

- Statement 1: The Online Consumer Mediation Centre does aim to provide state-of-the-art infrastructure for resolving consumer disputes both through physical and online mediation. This is part of its goal to make dispute resolution more accessible and efficient.

- Statement 2: The Centre is designed as an innovative tool to give consumers better access to justice. By providing online mediation services, it helps consumers settle disputes easily.

- Statement 3: This initiative also provides opportunities for businesses to maintain good customer relations by addressing grievances in a structured and fair manner.

- Option 1 (1, 2 and 3): All statements are correct, making this the right option.

- Option 2 (1 and 2 only): Incorrect because statement 3 is also correct.

- Option 3 (2 and 3 only): Incorrect because statement 1 is also correct.

- Option 4 (1 and 3 only): Incorrect because statement 2 is also correct.

Correct Answer: Option 1, 1, 2, and 3.