Choose the correct statement 1 Sevottam Model is related to community based welfare a...........

Social Issues Aged

Choose the correct statement

1) Sevottam Model is related to community based welfare approach for senior citizens.

2) National Council of Senior Citizens aims to advice Central and State Governments on matters related to welfare of senior citizens.

3) National Council of Senior Citizens is chaired by the Prime Minister.

Code

1, 2 and 3

1 and 2

1 and 3

2 and 3

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Explanation:

1st statement is incorrect because Sevottam comes from the Hindi words "Seva" and "Uttam" and means excellence in service delivery. It is a citizen- centric administrative measure to improve the quality of public services India and includes the following three main components. 1. Citizen Charter and Service Standards- Citizen Charter is the document where a public sector Organization declares its key services along with delivery timelines and requirements. Sevottam focuses on the forrmulation, monitoring and review of Citizen Charter to ensure the organization promises what it can deliver and delivers what it has promised. 2. Public Grievances - Here Sevottam focuses on receipt, redressal and prevention of grievances. 3. Service Delivery Enablers - This includes the key pillars which are required to give excellent service and includes Customer Feedback, Employee Motivation and infrastructure.
The Department of Administrative Reforms and Public Grievances has developed a model for benchmarking Excellence in Public Service Delivery through Sevottam.