With reference to Citizen 39 s Charter consider the following statements 1 The Citizen rsquo s Chart...........

Governance Issues Citizen Charter

With reference to Citizen's Charter, consider the following statements:

1. The Citizen’s Charter is legally enforceable and, therefore, justiciable in the court of law.

2. The term 'Citizen' in the Citizen's Charter includes not only the citizens but also all the stakeholders.

Which of the statements given above is/are correct?

1 only

2 only

Both 1 and 2

Neither 1 nor 2

Explanation:

Citizen’s Charter is a document which represents a systematic effort to focus on the commitment of the Organisation towards its Citizens in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and Value for Money. This also includes expectations of the Organisation from the Citizen for fulfilling the commitment of the Organisation.
The Citizen’s Charter is not legally enforceable and, therefore, is non-justiciable. However, it is a tool for facilitating the delivery of services to citizens with specified standards, quality and time frame etc. with commitments from the Organization and its clients. Hence, statement 1 is incorrect.
The term ‘Citizen’ in the Citizen’s Charter implies the clients or customers whose interests and values are addressed by the Citizen’s Charter and, therefore, includes not only the citizens but also all the stakeholders, i.e., citizens, customers, clients, users, beneficiaries, other Ministries/ Departments/ Organisations, State Governments, UT Administrations etc. Hence, statement 2 is correct.