Multiple Choice Questions on Department of Administrative reforms and Public grievances has developed SEVOTTAM model with an obje........... for UPSC Civil Services Examination (General Studies) Preparation

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Multiple Choice Questions

Department of Administrative reforms and Public grievances has developed SEVOTTAM model with an obje...........

Governance Issues Service delivery
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    Department of Administrative reforms and Public grievances has developed SEVOTTAM model with an objective to improve quality of service delivery. Which of the following is NOT one of three modules in Sevottam framework?

    standards and norms of delivery mechanism

    Correct Answer

    Citizen Charter

    Incorrect Answer

    Public Grievance Mechanism

    Incorrect Answer

    Service Delivery Capability

    Incorrect Answer
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    Explanation:

     Sevottam Model is a model proposed by 2nd ARC (Administrative Reforms Commission) for public Service Delivery. 

    The word, Sevottam, is a combination of two Hindi words: ‘Seva’ (service) and ‘Uttam’ (excellence). 
    The Sevottam framework has basically three modules. They are:
    a) Citizen Charter.
    b) Public Grievance Mechanism.
    c) Service Delivery Capability
     

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