Explanation:

Because a lot of retail employees deal directly with customers, it is very important that they receive adequate training on how to provide great customer service and increase sales. Training in the retail industry does not come without its challenges though. When developing a retail training and / or elearning strategy, it is important to address these specific challenges.
The retail sector is notorious for its high employee turnover rate. In most retail businesses, employees come and go all the time, making it very challenging to have well-trained customer-facing personnel available at all times. Providing employee training when you are constantly recruiting new people is very difficult. High turnover also poses challenges with building customer loyalty because customers will be seeing different employees all the time.