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The question of buyer "what I am really buying?" is addresses in strategy called
targeting strategy
intangible products
positioning statement
customer core value
The first order of business is to have respect for your staff. This is a customer service core value. When respect permeates your organization, you attract people who respect you. They respect themselves and their job. As a natural outgrowth of this, they have respect for the customer. There are many examples of common core values for a business or other type of organization. ... Companies like Patagonia and Ben & Jerry's have environmental sustainability as a core value. A commitment to innovation and excellence. Apple Computer is perhaps best known for having a commitment to innovation as a core value.
By: Barka Mirza ProfileResourcesReport error
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