Explanation:

Employee empowerment is a management strategy that aims to give employees the tools and resources necessary to make confident decisions in the workplace without supervision.  Empowerment is a long-term, resource-intensive strategy that involves significant time and financial investment from the organisation’s leaders.

Hammer and Champy (1993) suggest that empowerment of front-line workers is crucial if organisations want to understand core business processes, because front-line workers are closest to these processes and are the only ones who really understand how they work.