When a conflict arises between two employees what first step might a leader take ........

Principles of Human Resource Management Leadership

When a conflict arises between two employees, what first step might a leader take?

Step in and quickly help employees mediate the conflict- to avoid any unnecessary escalation

Step back and encourage employees to resolve the conflict themselves- so they will learn how to resolve conflicts on their own and handle future issues

Step out of the “field of action “ for a moment, to gain insights into the nature of the conflict.

All of the above

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Explanation:

Conflict resolution is a daily occurrence at work that can either propel or disrupt the momentum for a leader, a team or the entire organization. The workplace can become a toxic environment when leaders allow conflict to fester rather than confront it head-on. Managing conflict can be a tricky thing – especially when you are not familiar with the larger ecosystem in which the particular individual or department creating the conflict operates, and how efforts to resolve conflict will reverberate throughout that ecosystem. The workplace is fueled with so many concurrent agendas that you never know which ones may be affected when you resolve conflict solely to benefit and advance your own.

Leaders must act responsibly to be respected. Leadership is not a popularity contest; it is a serious responsibility that primarily involves developing and guiding the full potential in people, teams and the organization at-large. An important part in the process of developing potential is knowing how to see conflict and when to seize the opportunity within the conflict before healthy tension turns into overly disruptive chaos.