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Decision making and Interpersonal Skills Statement - Courses of Action

Question describing a situation and is followed by four possible response. Indicate the response you find most appropriate. Choose only one response for each item.

You are gradually finding that groups are being formed for small and petty gains and also for lobbying with the management. The management has sent you to look into the matter. What will you do?

Call a meeting of all the staff and convey to them sternly that such group tactics will invite disciplinary action by the management in future

Write in internal communication to all staff conveying that management has not liked the approach being followed

Try to understand why different groups are being formed and whether what the groups want is justified or not and then decide on the course of action

Call the group leaders for a one to one meeting and discuss with them

Explanation:

The most appropriate action in the given situation is Try to understand why different groups are being formed and whether what the groups want is justified or not and then decide on the course of action