Regarding The Jansunwai portal in this context consider the following statements 1 It is the grievan...........

Uttar Pradesh Polity and Governance

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Regarding The Jansunwai portal, in this context, consider the following statements:

1. It is the grievance redressal system of Uttar Pradesh.

2. It allows tracking of the grievance application.

Which of the above statements is/are true?

Only 1 is correct

Only 2 is correct

Neither 1 nor 2 is correct

Both 1 and 2 are correct

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Explanation:

Statement 1 is correct:

The Jansunwai portal is the integrated grievance redressal system of Uttar Pradesh. It is an online platform through which the citizens can register complaints/ grievances against the state departments. Each department has a nodal officer who addresses the issues posted in the portal.

Statement 2 is correct:

When a grievance is registered in the Jansunwai portal, a registration number is sent to the complainant. This is used by the individual to track the processing of the issue. The petitioners can also send reminders through the portals to the concerned department when the issue remains unaddressed.