Khattar launches Haryana’s single emergency number ‘112’

Haryana Polity and Governance

13-Jul-21

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Haryana Chief Minister Manohar Lal Khattar launched the state’s centralised emergency response and support system (CSERC) ‘Dial 112’.
The CSERC’s centralised telephone number will be for emergency complaints concerning police, fire, health, road accidents and any other emergencies.
Khattar and Vij flagged off 630 emergency response vehicles equipped with mobile data terminals from Panchkula during the occasion.
The chief minister also inaugurated the newly-built state-of-the-art State Emergency Response Centre (SERC) at Panchkula, which is the nerve-centre of the state’s ‘Dial 112’ project.
With the introduction of this new response system, the existing emergency numbers like 100 (police), 101 (fire), and 108 (ambulance) will be integrated into the unified toll-free number 112.
Executed with a budget of more than Rs 300 crore, the system is designed in such a way that it promises minimum response time to citizens in distress with an average of 15 to 20 minutes all over Haryana.
The system is based on hi-tech geospatial technology providing immediate response to the distress calls received from across the state, justifying the initiative’s tagline “Just a call away”.
Two vehicles per police station will be made available for speedy response to emergencies.
Four language experts—Hindi, English, Punjabi and Haryanvi—will be appointed in call centres to deal with complaints.
This state-of-the-art system would further improve the overall security scenario and would also help in prevention of crime across the state.
‘Dial 112’ project will bring transparency and ensure accountability among the various emergency service providers, which will lead to faster emergency services delivery to the residents of Haryana.
The system shall be operated by nearly 5,000 trained personnel, while 630 brand new SUVs are equipped with 23 in-fleet items, including first-aid-boxes, stretcher, crime extrication kit, to take required action on the spot.
To handle the additional call load at SERC and to switch operation in case of any technical failure at SERC, a “Mirror Emergency Response Center (MERC)”, having a capacity of 20 per cent to that of the main SERC centre has been established in Gurgaon, said Khattar.
These centres are able to respond to multiple modes of communication, including phone calls, SMS, e-mail, 112 mobile app.