A consumer court in Pune slapped a 55 000 fine on a reputed online food delivery company along with ...........

A consumer court in Pune slapped a ?55,000 fine on a reputed online food-delivery company along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery cpmpany for ‘hurting religious sentiments’. Identify the right of consumers being violated in the given case.

Right to be heard

Right to seek redressal

Right to choose

Right to safety

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Explanation:

- Option 1: Right to be heard

This means consumers have the right to voice their complaints and be listened to by the sellers or service providers.

- Option 2: Right to seek redressal

This allows consumers to get legal remedy in case their rights are violated or if they suffer due to faulty products/services.

- Option 3: Right to choose

This right ensures that consumers get access to a variety of goods and services at competitive prices. In this case, the consumer's right to choose vegetarian food was violated when he received non-vegetarian food instead, not once but twice.

- Option 4: Right to safety

This is about being protected against goods and services that are hazardous to health or life.

Correct Answer: Option 3 - Right to choose.