Siddhartha booked several rooms in a reputed five-star hotel in Goa for his destination wedding. On the day of his wedding, when his friend Ramandeep, after attending the lunch party, returned to his room to take a shower, he had a fall in the bathroom. The bathroom was three stairs down to the bathing area and there was a handle bar to the right. On the second step, Ramandeep slipped badly and fell on his face with a great force, resulting in multiple fractures. He filled a case against the hotel for compensation for the injuries suffered due to faulty designing of its room. Identify the right of consumers being violated in the given case.
Right to be heard
Incorrect AnswerRight to seek redressal
Incorrect AnswerRight to consumer education
Incorrect AnswerRight to safety
Correct AnswerExplanation:
- Right to be heard: This right ensures that consumers can voice their issues and concerns, and businesses are expected to listen and address them.
- Right to seek redressal: This right allows consumers to receive a fair settlement of their genuine grievances and claims for misrepresentation or any other unfair trade practices.
- Right to consumer education: This right ensures that consumers are educated about their rights and responsibilities, allowing them to make informed choices.
- Right to safety: This right protects consumers from products, services, and conditions that are hazardous to their health or life. In this case, the faulty design of the bathroom poses a safety risk to users.
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By: santosh