‘Express Tours Ltd.’ is a travel agency which books air tickets on commission basis. It takes two days for Express Tours to get the tickets from airport reservation counter and deliver the same to customers. During the last one year, there has been drastic decrease in its business as most of the customers have shifted to another travel agency, ‘Shiva Tours and Travels’, which provides tickets within half-an-hour through internet.

(a) Name and explain the dimension of business environment that is being overlooked by ‘Express Tours Ltd.’.

(b) Explain another dimension of business environment other than that identified in (a) above.