A call center handles ........

Business Studies(11th) Chapter-5 Emerging modes of business

Download Solution PDF

A call center handles

Only in-bound voice based business

Only out-based voice based business.

Both voice based and non-voice based business.

Both customer facing and back-end business.

छोटे Courses बड़े Results

Master Chapter-5 Emerging modes of business

Prepare through Micro-courses

Try Now

Explanation:

Call centres handle both voice-based and non-voice-based businesses. The voice-based businesses are related to clarifying consumers’ doubts either online or over the telephone. On the other hand, non-voice-based businesses are related to technical back-end activities. The voice-based businesses mainly involve the telecom and banking industries, whereas the non-voice-based businesses are related to information-technology-related products, such as computers, cell phones and television sets.