Piyush Goyal, minister for commerce and industry, launched two digital initiatives to resolve issues faced by exporters, bring transparency, and make exports more convenient.

The Jansunwai Portal provides exporters with necessary information, clarifications, concerns, find the status of complaints and a video-conferencing facility to directly speak to officials of the various departments concerned with exports.

The minister also inaugurated ECGC’s new online service portal, alongside a revamped in-house SMILE-ERP system.

These innovations mark a significant leap towards paperless processing and faceless service delivery, benefiting both exporters and banks.